Due to the recent tariff changes taking effect on our products 2/14/2020, the reduced tariff fee added to each order will be a 7.5%, effective 2/14/2020. This fee will be removed if and when the additional tariff is cancelled.

Umbrella Warranty Information

SAFETY PRECAUTIONS

• Close and store the umbrella in windy conditions or when a storm approaches. Never allow the umbrella to flap in the wind; this could damage the canopy. If damage occurs, this is not covered by the warranty.

• Do not leave open umbrella unattended. If damage occurs, this is not covered by the warranty.

• When adjusting the umbrella, make sure that no person(s) or item(s) are close to the umbrella. This is important to prevent injury or material damage.

CARE AND MAINTENANCE

• When not in use, close and cover umbrella with a protective cover (not included).

• Allow a wet canopy to dry while in open position, but do not leave unattended.

• If necessary, clean the fabric with lukewarm water, mild detergent, and a sponge.

• Wipe sliding marks on the aluminum poles with a damp cloth.

Winter Storage:

• Store in a dry place.

After the Winter:

• Check the condition and function of the umbrella.

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WARRANTY

Guarantee:

Z-Shade Co., Ltd. products being used in residential use and applications only are guaranteed to be free from defects in original material and workmanship.

Note: Z-Shade Co., Ltd. items are not warranted for commercial applications.

Limited Warranty (Frames and Accessories): One (1) year

Includes: Frame, ribs, finial, tilt, cord, crank handle, housing, canopy, and rib pocket seams. If a defect in the original material or workmanship appears during the warranty period on any Z-Shade product; Z-Shade Co., Ltd., at its option will replace the product or parts without charge.

Warranty Claims must be faxed or emailed in (Claims over the phone will not be accepted.); please FAX your claim to (951)-779-8990  Attn.: Customer Service

or  email to: info@zshadeusa.com

Download Warranty Claim Form

Fabric Limited Warranty:

The following fabrics have a limited warranty against fading for:

3 months - Polyester

The Limited Warranty only applies to Z-Shade product purchased directly from Z-Shade or an authorized Z-Shade retail Dealer, as defined in our Terms and Conditions; the Limited Warranty is not transferable. Should the Purchaser or Owner sell the Z-Shade product to another party, the warranty will not transfer to the new owner.

 

What Is NOT Covered:

Failure caused by unreasonable or abusive use, or failure caused by neglect of reasonable and necessary care are not covered by this warranty. Additionally, acts of nature (including but not limited to wind, hurricanes, tornadoes, and storms) are not covered by this warranty. This warranty covers return freight of any warranted product only for the first year. This warranty gives you specific legal rights and you may have other rights which vary from state to state. Closeout and promotional items sold by the dealer as is are not covered by this warranty.

 

Wind Damage:

Z-Shade highly recommends that no umbrella, regardless of size or weight, ever be left unattended in the open position. In windy conditions, it is further recommended that umbrellas be closed, removed from their base, and stored, or laid horizontally. This will reduce the risk of damage to your umbrella, furniture, and other belongings or property. To ensure stability of your umbrella, please observe proper placement, and use sufficient weight (base).

 

Irregularities in Production Process:

The possibility of Irregularities” in the product surface may occur during the production process. However, these irregularities do not reduce the quality of the product. Z-Shade monitors every stage of production to ensure a clean and consistent appearance on every part.

 

Rust:

Rust is a natural part of the aging process of all Steel or Iron based materials and is therefore NOT considered a defect. Z-Shade bases are designed to require minimum maintenance. Bases should be kept clean. Do not let dirt build up on the bases. Cleaning with mild soap and water, and seasonal touch-up of any scratches, chips or occasional rust seepage from crevices or hidden, un-finishable surfaces inherent in some designs is all that is required. Never leave bases standing in water. To keep your bases looking their best, you may wish to store them when not in use for an extended period of time.

 

Seaside and Indoor Pool Usage:

CAUTION: Seaside and inside pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.

This warranty is provided in lieu of all other warranties, expressed or implied.