Warranty

PLEASE READ PRIOR TO SHELTER SET-UP

Z-Shade Shelters are designed as temporary sun shelters. They are not designed for long term seasonal use or to provide shelter from rain or wind. Z-Shade shelters are designed for daily outings or activities where ease of set-up and take down are required.

Do not leave Z-Shade Shelters up for extended periods. Z-Shade Shelters should never be used or left unattended in windy or rainy conditions.

 

FAILURE TO USE SHELTER PROPERLY CAN VOID WARRANTY

 

Z-SHADE CO. LTD. LIMITED WARRANTY
Z-Shade Co. Ltd., manufacturer of the product, warrants to the original purchaser who provides a dated sales receipt from an Authorized Dealer, each part of the Z-Shade product to be free from defects in material or workmanship for a period specified in the owner’s manual.  The frame is also covered under this warranty and guarantees the frame to be free from defects in material or workmanship. This warranty applies only for normal and expected uses, as determined by the manufacturer.

Z-Shade Co. Ltd. obligation and liability under this warranty is limited to the replacement of the product or its parts, after a review and examination of a submitted warranty claim. Do not dispose of the shelter or any part of a shelter while claim is under review. Warranty Claim Form can be downloaded from our website: www.zshadeusa.com

Please do not send any product to Z-Shade without prior written authorization.

REPLACEMENT PARTS: Parts can be ordered from our website: www.zshadeusa.com If you need additional assistance regarding replacement parts, call us toll-free 855-497-4233

CONDITIONS: This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, not to accidental or deliberate damage of the product, nor to use of the product that does not conform with the product instructions.

This warranty is provided in lieu of all other warranties, expressed or implied.

Download Warranty Claim Form